• If any of your customers receive a product that is damaged or defective, we will gladly issue a full refund (product cost + shipping cost) or replacement as long as it’s within 7 days of an order being delivered. The only requirement is proof of the damaged or defective product in the form of a high-quality image or video. You can send the image and/or video to our Customer Success team at support@budgetsupreme.com.
      • For certain products, it may be difficult for us to determine if something is actually damaged or defective (like earphones for example). In rare scenarios like this, we will have to make a judgment call. This decision will be much easier to make if you provide us with as much information as possible about the damaged or defective product, and ensure that the high-quality images and videos showcase the damage or defect.
    • There are some things that are simply out of our control. Very rarely, an order may be lost in transit or stolen. In this case, we’ll work with you to do what we can to make things right.

IMPORTANT NOTE: Our estimated processing time of 1 to 3 days is separate from our estimated shipping times. This is necessary to note when considering refund eligibility for ‘long shipping’.


Oftentimes, you’ll find that it will cost more to ship something back to the warehouse, so that isn’t necessary at all. Instead, you can reach out to the Customer Success team here, and we’ll either refund you for your order or issue an exchange/replacement (so long as it’s eligible). The choice is yours! You can get in contact with the Customer Success team by sending a message to support@budgetsupreme.com.